Email joiandlaff@gmail.com and we'll get back to you as
soon as we can. This covers account issues, booking or payment problems, reporting a bug, and
questions about listing or borrowing an item.
Common questions
How do payments work? When you request an item, the total is authorised on
your card and only captured once the lender approves. See our
Terms & Conditions for the full breakdown of fees.
How do I hand over or return an item? Pickups and returns are confirmed with a
short-lived QR code scanned on the other person's device, plus a condition photo.
An item wasn't returned / arrived damaged — what now? Email us using the
address above with the booking details and we'll help resolve it.
How do I delete my account? In the app, go to Settings → Delete account. See
our Privacy Policy for what that removes.